Shipping policy

At Neo Fabrics & Supply Co., we’re committed to delivering your order quickly, safely, and reliably. Below you'll find details on our shipping process, timelines, and policies.

📦 Order Processing

Orders are typically processed within 1–2 business days.
Orders placed after 2 PM (local time) may begin processing the next business day.
We do not process or ship orders on weekends or public holidays.

🚚 Shipping Methods & Delivery Times

Standard Shipping: 3–7 business days (domestic)
Expedited Shipping: 1–3 business days (available at checkout)
Freight Shipping may apply to large rolls or bulk orders.

Shipping times may vary based on destination and product availability.

🌎 Domestic & International Shipping

We currently ship within the United States and Canada.
For international shipping inquiries or bulk orders, please contact us at neofabricsco@gmail.com.

📦 Shipping Costs

Shipping costs are calculated at checkout based on weight, dimensions, and destination. Shipping Cost can change depending on the above factors and number of packages needed to ship order.
Free shipping may be available on qualifying orders (see homepage banner or checkout for current offers).

🧾 Tracking & Delivery

You will receive a confirmation email with tracking information once your order has shipped.
If you do not receive your tracking email within 2 business days, please check your spam folder or contact us.

📬 Lost, Delayed, or Damaged Shipments

If your order is delayed or damaged in transit, please contact us immediately at neofabricsco@gmail.com.
We will assist with claims and offer a replacement or refund where appropriate.